As soon as your order is shipped, you will receive an email with your shipping confirmation and tracking number.

Switzerland: Your order will be packed and shipped within 1-2 days. Standard delivery (B-Post) within Switzerland is 3-5 business days. Express delivery (A-Post) within Switzerland has a delivery time of 1-2 business days.

Europe: Standard delivery time for orders to Europe is 5-10 business days. Delays in shipping may occur due to customs processing in some countries.

For orders within Switzerland all orders are delivered by Die Post. 

The product box and the mail polybag are made of sustainable material and are recyclable and biodegradable.

Switzerland: We offer free shipping within Switzerland for orders above 150 CHF. For orders below 150 CHF standard delivery within Switzerland has a shipping fee of 5 CHF. Express delivery (A-Post) within Switzerland has a shipping fee of 9 CHF.

Europe: Additional shipping costs & customs fees will occur. These fees will be at the charge of the customer. 

For customers in Europe there will be additional shipping and customs fees. These fees will be at the charge of the customer.

Standard delivery time for orders to Europe is 5-10 business days.
Delays in shipping may occur due to customs processing in some countries.

For orders outside Europe, we would urge you to get in touch with our customer support here via info@tidlos-clothing.com to confirm availability and costs before placing the order. 

From our warehouse in Switzerland.

Returning an item is very easy, just follow the steps below:
1. Go to the returns center here.
2. When you reached the return center, please enter your order number, and email address and click «Find your order»
3. Follow the instructions and select the items you want to return
4. You will get a confirmation email with shipping guidelines within 1-2 working days
5. Put the item(s) you wish to return, and the copy of the delivery note in the reusable shipping box or mailing bag (if available, please also include the original tags & packaging)
6. Return the package to the following address: Promail AG, Eschenstrasse 10, 8603 Schwerzenbach
7. We are a small brand and stand for conscious consumption. We therefore do not offer free returns. 

Outside Switzerland: Additional shipping costs & customs fees will occur. These fees will be at the charge of the customer. 

Products purchased between November 15th and December 22nd, 2023, can be returned until January 5th, 2024.

Should an item not meet your expectations, or you just need another size, you can initiate a return within 14 days. Do you have any other questions about the return policy, please contact our customer service at info@tidlos-clothing.com. 

Yes, you can make an exchange for items at the same or lower value of the original order. To initiate an exchange, please follow the steps below:
1. Go to the returns center here. 2. When you reached the return center, please enter your order number, and email address and click «Find your order»
3. Follow the instructions and select the items you want to exchange
4. Select “Replace with the same item” and add which item you would like to exchange your order for in the “comment” section. Please add both the style name, color and size you wish to receive.
5. You will get a confirmation email with shipping guidelines and a return label within 1-2 working days
6. Put the item(s) you wish to exchange, and the copy of the delivery note in the reusable shipping box or mailing bag (if available, please also include the original tags & packaging)
7. Return the package to the following address: Promail AG, Eschenstrasse 10, 8603 Schwerzenbach.
9. Bring your package to the nearest post office
10. We will send the replacement after 1-2 days upon receipt of the return. If the item for the replacement is not available, we will reach out to you
11. We are a small brand and stand for conscious consumption. We therefore do not offer free returns. 

Normally it can take up to 4-6 working days for us to receive your return, in busy seasons it can take longer. Refund are processed within 14 working days upon receipt of the parcel in our warehouse. Please allow for up to 14 working days before contacting us. Replacements processed within 2-3 working days upon receipt of parcel. Should you have any further questions regarding returns, please contact our customer support here via info@tidlos-clothing.com.

If you have paid for (part of) your purchase with a gift card and you return the order, the gift card will be recredited. This way you can use the same gift card in your next order again. The gift card itself is non-refundable; however, they are valid up to 2 years, so you have plenty of time to find a product that suits you perfectly. You can follow the return steps below:
1. Go to the returns center here.
2. When you reached the return center, please enter your order number, and email address and click «Find your order»
3. Follow the instructions and select the items you want to return
4. You will get a confirmation email with shipping guidelines within 1-2 working days
5. Put the item(s) you wish to return, and the copy of the delivery note in the reusable shipping box or mailing bag (if available, please also include the original tags & packaging)
6. Return the package to the following address: Promail AG, Eschenstrasse 10, 8603 Schwerzenbach.

Outside Switzerland: Additional shipping costs & customs fees will occur. These fees will be at the charge of the customer. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 14 days. Please remember it can take some time for your bank or credit card company to process and post the refund too. Still have a question regarding refunds, please reach out to our customer service here via info@tidlos-clothing.com.

Please send an email to info@tidlos-clothing.com Once we have received your returned item, we will issue a refund within 14 day. If you made your purchase using a credit card, the money will be transferred back to the same card.

Combo sets can only be returned for a refund in the complete set, single item returns are not possible. The exchange of a single item in the combo set is possible.

All our suppliers produce in the EU. For us, this is the only way we can guarantee a fair, eco-conscious and qualitative approach within all steps of the production process.
 Here you can find all the information about our selected partners and producers

Our wool is sourced from mulesing free merino sheep on farms in New Zealand. The wool is spun by Schoeller in Austria. 
The Tencel fibres are produced by Lensing in Austria. They are spun together with the merino wool yarn into a resistant, soft thread that we knit into garments.

Not sure about the right size for you? No problem, check-out our size guide men and size guide women or if you have any questions just send us an email to info@tidlos-clothing.com and we will be happy to advise you.

Some of our items are regularly restocked just send an email to info@tidlos-clothing.com and we will let you know when the product will be available again

You can pay with all major credit cards as well as with PayPal, Twint and bank transfer. If you have problems with the payment, write us via info@tidlos-clothing.com with all details and we will help you as soon as possible.

1. To start, turn your garments inside out, just like you would to handwash them. 
2. Next, if your machine is equipped with a wool or delicates cycle, this is the time to use it. Be sure to stick to cold or lukewarm temperatures with a gentle spin cycle.
3. 30° is the optimal temperature for delicate washing. Any higher, and you risk shrinking your clothes!
4. Avoid fabric softener as it may weaken the material and reduce the garments’ ability to manage regulate moisture and body temperature. Plus, fabric softener increases the chances of fabric pilling. 
5. This may seem obvious, but steer clear of bleach or any products containing bleach. Since wool is an acidic material, using bleach would damage the fibers in your garment.